Support

Getting Started 3

• Welcome Guide - English
• Tervitusjuhend - Eesti
• Lyhtyt esittely - Suomi

Installation 5

• How to install Themo - Video
• Installation Guide - English
• Paigaldusjuhend - Eesti
• Asennusohje - Suomi
• Installation Guide - RUS

General 5

• VIDEO - answers to most common questions.
• What do the electricity usage levels in the app tell me?
• What is the maximum number of devices I can add to one account?
• How can I save on my heating energy bill?
• How can I save money with Themo Smart Thermostat?

Compatibility 4

• Which heating systems does the Smart Thermostat support?
• May I connect Themo to heating cables of any manufacturer?
• Do I need to have Wifi to use Themo for heating systems?
• Is Themo the right solution for an underfloor heating system that responds slowly?

Installation 6

• The cable leading to my Smart Thermostat is surface mounted. How can I achieve a clean installation?
• How can I find out which heating system models I have at home?
• How can I order a professional installation?
• Do I have to check with my landlord before installing Themo?
• Can I use the existing temperature sensor of my old thermostat.

See all 6 articles

Configure and Setup 5

• When in setup process, the “Connect to Themo wifi” page is not connecting to Themo. I cannot click on “Next”.
• I cannot find Themo wifi when in setup mode.
• What is SSID?
• Which temperature sensor do I choose?
• How can i redo the setup process?

Troubleshooting 16

• The LED ring on Themo is blinking RED, what does it mean?
• The LED ring has turned to WHITE, what does it mean?
• How can I restart the Smart Thermostat?
• I have Themo installed and the app shows offline. What does it mean and what can be done?
• What is going wrong when the heating is switched off in the app, but my floor is still getting warm?

See all 16 articles

Technology 4

• How often are the temperature/power measurements updated?
• Algorithms, Optimization and Predictive Control
• Does the system send data to a server while in use?
• Is my data at Themo secure?